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Mystery shopping with trained testers

Checking the quality of the customer experience: we find out what the customer really thinks.
Optimising contact with the customer is pivotal in gaining new customers and retaining existing customers. The quality of interaction with existing customers as well as prospective customers needs therefore to be continually enhanced and matched to their expectations. This can only happen when the actual quality at all customer contact points – personal, on the phone, in writing, online – is objectively measured. Mystery shopping gives you the opportunity to focus on checking the customer experience at the point of sale.
Our test buyers are recruited personally according to target-group-specific criteria and can be flexibly deployed throughout Switzerland. This way we can guarantee that our testers evaluate customer experience authentically.

Ramona Lucia
Leader Face-to-Face
+41 41 367 72 01