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  • Measuring customer satisfaction with public transport


    We measure on your behalf your customers’ satisfaction with your services and support when it comes to public transport. Our approach is impressive with its

    • Individuality: measurements customised to your needs;
    • Methodological versatility: integration of various state-of-the-art participation methods (telephone, face-to-face, web-based, written, mixed-mode)
    • Holism: plausibility and quality checks are an integral part of our digital data collection system and ensure the high quality of your data and results.
    Matthias Winzer
    Head of Population Surveys
    +41 41 367 73 98