Digital technologies have already revolutionised the insurance industry – and it is still changing rapidly. In these times, it is all the more important to understand emerging and changing customer needs, to monitor changes in the market and to make your company, products and services fit for the future.

For this reason, we have spent years observing all areas of the insurance market, including life, health, property, liability, accident, legal and travel insurance. We monitor developments and trends in all relevant areas on both the customer and provider side. On this basis, we generate insights into customer satisfaction and customer experience, branding and advertising impact as well as into new product concepts and developments. Change offers opportunities which should be actively exploited – we are here, with our expertise, to help you to identify these possibilities.

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Our customers

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Annina Diethelm

Senior Research Consultant
Marketing Research