Quality controlling of the customer experience: We capture the real customer view.

The optimisation of the customer contact is central to new customer acquisition and customer loyalty. The quality of interaction with customers and prospects must therefore be continuously improved and adapted to their expectations.
This is only possible if the actual quality is measured objectively at all points of customer contact – in person, by telephone, in writing, online. Mystery Experiences offer the possibility for targeted controlling of the customer experience at the point of sale.

Increase your customer satisfaction – Satisfied customers are loyal customers.
Mystery Experiences can be used to determine strengths and weaknesses at all touchpoints. The content of the course and the procedure are tailored to your company in order to strengthen decisive criteria such as the consulting services, the professional competence or the process reliability of your employees through targeted measures. In this way, you increase customer satisfaction for the long term.

Contact us

Marianne Altgeld

Head of Retail & FMCG Research